Our Commitment
At InsulinIndex.com, we strive to provide accurate, scientifically-validated information about insulin index values. However, we recognize that sometimes concerns may arise. This policy outlines how we handle complaints regarding:
- Data accuracy in our insulin index database
- Website functionality issues
- Customer service experiences
- Any other concerns about our service
How to Submit a Complaint
We welcome feedback that helps us improve our service. Please submit complaints through the following channels:
Preferred method:
Email: insulingurucontact@gmail.com
Please include in your complaint:
- Your name and contact information
- Detailed description of the issue
- Relevant dates/times
- Any supporting documentation
- Your desired resolution
Our Complaint Handling Process
1. Acknowledgment
We will acknowledge receipt of your complaint within 2 business days.
2. Investigation
Our team will thoroughly investigate your concerns, which may include:
- Reviewing scientific sources for data-related complaints
- Testing reported website issues
- Consulting with relevant team members
3. Resolution
We aim to provide a substantive response within 10 business days. For complex issues, we will keep you informed of our progress.
4. Follow-up
We may follow up to ensure you're satisfied with our response and to learn how we can improve.
Scientific Data Disputes
For complaints regarding insulin index values:
- We will review the cited scientific sources
- Consult additional peer-reviewed literature
- Provide our evidence base for the published values
- Update our database if verifiable errors are found
We welcome references to published studies that may contradict our data.
Confidentiality
All complaints will be handled confidentially. Information will only be shared with personnel directly involved in resolving the issue.
